1.Shipping Methods

We work with a selection of trusted UK couriers, including Royal Mail, Evri (Hermes), Yodel, Parcelforce, and DPD.

Your order will be shipped with the most suitable courier based on your location — whether you're on the UK mainland or in a designated remote area — to ensure the most efficient delivery.

2.Postage Charges
We aim to keep delivery charges as fair and clear as possible. All charges are automatically calculated at checkout based on your postcode, parcel weight, and selected courier. Exact fees will appear before you confirm payment.

These prices are based on standard parcels. Orders exceeding standard weight or size limits may incur additional fees.
Scilly Isles
TR21–TR25
Please Note: Some couriers (especially Yodel, Hermes, and Royal Mail) may not fully cover remote islands or may use local delivery partners. For these locations, we will confirm delivery options and costs before dispatch.
3. Delivery Times & Tracking
Once dispatched, you’ll receive an email with tracking details. Here’s what to expect by courier:
 
(1) Royal Mail Track 48H / Hermes / Yodel
- 2–4 working days (excludes weekends/UK public holidays).

- Full tracking via the courier’s portal (link in your email)

(2) Parcelforce / DPD
- Mainland UK: Next-day delivery (excludes weekends/holidays).
- Remote & Offshore Areas: 3–5 working days.
- Real-time tracking from dispatch to delivery.
 
Notes:
- Tracking numbers are issued within 48 hours of order confirmation.

- Please note: Delivery times are estimates, not guarantees. Occasionally, delays can happen due to weather, courier backlogs, or other unforeseen issues — but we’ll always do our best to keep things on track.

4. Failed Deliveries & Redelivery
If no one is available to receive the parcel, the courier may attempt redelivery or leave a collection card. It is the buyer's responsibility to follow up with the courier for redelivery or collection.
- Return unclaimed items after 10 working days. A redelivery fee may apply—contact our team to arrange.
 
5. Delivery Coverage
We deliver exclusively to UK addresses: mainland UK and selected remote regions.
For postcode-specific eligibility (e.g., Channel Islands, Isle of Wight), check at checkout or email our support team.
Remote Areas & Surcharge Zones
Some couriers charge extra or offer limited service to the following postcode areas:
Scottish Highlands & Islands
HS1–HS9 (Outer Hebrides)，IV1–IV63 (Inverness, Skye)，KW1–KW17 (Kirkwall and Orkney)
，PA20–PA78 (Isle of Mull, Islay)，PH15–PH50 (Pitlochry and areas north)，ZE1–ZE3 (Shetland)
Northern Ireland
BT1–BT94
Channel Islands
GY1–GY10 (Guernsey)，JE1–JE5 (Jersey)
Isle of Man

IM1–IM9

Need help? Contact our customer service—we’ll ensure smooth delivery!

6.Damaged or Missing Parcels
All claims for damaged or missing parcels must be reported to us within 48 hours of delivery. Please retain all packaging for claim investigation.
Disclaimer
We aim to deliver items in perfect condition, but occasional transit damage may occur.

For claims related to damages, shortages, or other issues:

- All claims must be submitted in writing.
- Phone claims are not accepted-please don’t call for claim processing.
Have questions? Reach us at Email:   info@wholesalepa.co.uk